I will be supervising/managing a team of 23 representatives. I've worked with them for several years now, both as their coworker and as their QA. Some of them can be a bit difficult and challenging sometimes, but that's what will make this new job interesting and maybe even fun!
I don't know when I "officially" start - I'm going in tomorrow, which is normally my day off, with bagels for the team to kind of "grease the wheel" and hopefully decrease any tensions that may exist between us (since QAs are not the most well-liked individuals). Most likely, I will start the week after next.
Here is the e-mail my new manager sent, with a few minor punctuation and spelling corrections ('cause I'm anal like that), announcing my promotion:
I am happy to announce that Andrew Jenkins has accepted the position of ICS (Internet/Correspondence Support) Supervisor. Andrew started with Marriott back in March of 2006. Since then, he has worked as a phone representative, ICS representative, and as the Quality Assurance Specialist for ICS. I am excited to have him rejoin the ICS team as he brings with him a wealth of knowledge and experience. Andrew is a tremendous asset to our center. Not only has he done a terrific job of monitoring the ICS team, but he also serves as a back-up Team Facilitator as well as being a member of both the "Fun to Serve" and "Spirit to Serve" committees (the "Spirit to Serve" committee actually does not exist anymore...). His dedication to his work and to Marriott speaks for itself. Please join me in congratulating Andrew on his new position!